Allergens

Services

Declaring what is on the menuAn undeclared allergen is the hazard. The control is a declaration that cannot drift from the food: worked out from what the kitchen actually uses, approved, and published as one version everywhere.9 stepsAnswering a customerA customer may rely on the answer with their health. So they hear only what the current matrix says and someone who knows the dish has confirmed.4 stepsPreparing a special-request mealOnce a customer chooses a meal, the allergy has to travel with the order, the meal has to be prepared apart, and it has to reach the right person.5 stepsPreventing cross-contactAllergens travel: on hands, boards, utensils, oil and water, and in dust. Controls in the kitchen or plant need to stop that, every day, not only for a special order.6 stepsWhen a customer reactsSomeone's health comes first. Call for help straight away, then keep what could explain it, and stop the same thing happening to the next customer.5 steps