Decision 1 of 8
Recognise what it is
What happens
Whoever receives it works out the kind of event: a food safety complaint, a quality complaint, a , an equipment failure, staff illness, or an inspection.
Good looks like
A polite comment about a sliver of plastic counts as food safety. So does a call the next day about feeling sick. The class follows what is alleged, not what you believe.
How it goes wrong
A goes in the as 'quality' because the guest was nice about it. No one looks at the batch, and it keeps going out through dinner.
Could it involve illness, injury, an allergen, contamination or a foreign object?Yes: Treat it as food safety: act now and tell a manager at once.No: Treat it as a quality complaint, but still record it. Patterns start here.
Who
Technical
Illness, allergic , , contamination and undercooked food are food safety until shown otherwise. A wrong meal caught at the pass is a , and it deserves the same attention.
cl. 11