| Step | Food handler | Person in charge | Food safety supervisor | Accountable manager | Verifier | Programme owner | Regulator or certifier | Guest or customer |
|---|---|---|---|---|---|---|---|---|
| 1. Recognise what it is | ||||||||
| 2. Look after the person, stop the food | ||||||||
| 3. Take a sick food handler off food | ||||||||
| 4. Tell the right people now | ||||||||
| 5. Get the facts while you can | ||||||||
| 6. When an officer calls | ||||||||
| 7. Investigate, act and close | ||||||||
| 8. Feed it back into the programme |
One person often holds several roles in a small business. Verifying is best done by someone who didn't do the work.