Step 1 of 5
Call for help at once
What happens
At the first sign of a , call emergency services and organise first aid.
Good looks like
Whoever is nearest makes the call, without waiting for a manager.
How it goes wrong
The customer says they are fine and leaves, and nothing is recorded.
Who
Technical
Call even for what seems mild, because can worsen quickly. A customer may refuse treatment, and that decision goes on the incident report.
Your incident procedure