Food Safety Atlas

When a customer reacts

Technical reference

An incident has two jobs: care for the person, and preserve the evidence so the cause can be found. The second can't wait, because evidence is quickly lost when a table is cleared.

Parameters

First actionEmergency services and first aid, on the first sign
SampleAll that remains, labelled, dated and frozen
Item stopFor the same request, until , with a named owner
Complaints about undeclared allergensCollected, investigated, analysed, recorded; reported where appropriate
RecallCovers ; one step back, one step forward

Records that prove it

  • Incident report
  • What was ordered, disclosed and marked
  • Sample label and location
  • Stop and who lifted it
  • Cause and action taken

CCP or prerequisite?

That depends on the for your process. The number, if it has one, belongs to your plan.