Food Safety Atlas

When a customer reacts

StepFood handlerPerson in chargeFood safety supervisorAccountable managerProgramme ownerRegulator or certifier
1. Call for help at once
2. Tell the kitchen, and capture it
3. Keep what remains
4. Stop the item
5. Report and investigate

One person often holds several roles in a small business. Verifying is best done by someone who didn't do the work.